sTVPlex Help

Get the most out of sTV on Plex.

Quick, step-by-step answers for the things people ask me most — protecting your privacy, putting your favorite libraries up front, and fixing a Plex app that's acting up.

Open Plex in your browser Something's not working ↓
Privacy settingsOpt out of Plex selling or sharing your data Pin & reorder librariesPut sTV's Movies and TV right on your Home screen Restart the appThe fix for most freezes, buffering and glitches TroubleshootingBuffering, missing libraries, "server unavailable"
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You shouldn't ever need to pay to watch sTV. If Plex asks you to buy a Remote Watch Pass or Plex Pass to play something from sTV, don't buy anything — message me first and I'll sort it out.

Privacy

Stop Plex from selling or sharing your data

In March 2025 Plex started showing everyone a consent prompt. A lot of people clicked “I Agree” thinking Plex would stop working otherwise. It won't.

“For Plex accounts created before March 20, 2025, we require your consent to sell your personal data as described in our Privacy Policy. You can adjust your share/sell preferences here.”— The prompt Plex showed
✓ “I Do Not Agree” is safePlex and sTV keep working exactly the same.
Already clicked “I Agree”?No problem — you can change it any time using the steps below.
  1. Sign in to Plex in a web browser

    Go to app.plex.tv on a computer or phone browser and sign in with your Plex account.

  2. Open Plex's Opt-Out Choices page

    Go to plex.tv/vendors-us. Stay signed in so the choices are saved to your account.

  3. Uncheck the “sell your personal data” box

    The first box reads “If this box is checked, then Plex may sell your personal data…”. Make sure it's unchecked — unchecked means you're opted out.

  4. Check “All No”

    This turns off sharing your info with every advertising partner at once.

  5. That's it

    The page says “Preferences are saved automatically.” No save button needed.

Real screenshot · Steps 3–4
Plex Opt-Out Choices page with the sell-my-data box unchecked and All No checked
What it should look like when you're done: top box unchecked, All No checked.
Where is this inside Plex's settings?

Click your profile picture → Account Settings → Privacy. That page links to Plex's privacy preferences and also lets you control what your Plex friends can see about your activity (Account Visibility & Activity Sharing → Edit).

Plex Account Settings Privacy page

Customize

Pin & reorder your libraries

Plex mixes in its own free movies, live TV and other stuff. Pinning sTV's libraries and moving them to the top means your Home screen opens right to the good stuff.

iPhone, iPad & Android

Everything happens in the sidebar's Edit mode.

  1. Open the sidebar

    In the Plex app, tap the menu (☰) at the top-left to open the sidebar.

  2. Tap Edit

    Tap Edit at the top of the sidebar.

  3. Pin what you want

    Pin the sTV libraries you use (Movies, TV Shows…) and unpin anything you don't. Don't see one? Tap More to find unpinned libraries.

  4. Drag to reorder

    Drag the ≡ handle next to each library up or down. Whatever is at the top of the list shows up first on Home.

  5. Tap Done

    Your Home screen updates right away.

Illustration · Steps 2–4
SidebarEdit
Pinned
🏠Home≡
🎬sTV · Movies≡
📺sTV · TV Shows≡
⭐Watchlist≡
More
📡Live TVPin
🎞️Movies & Shows on PlexPin
Drag sTV's libraries to the top of the pinned list.
Music? The main Plex app is for movies and TV now. For sTV's music, install the free Plexamp app and sign in with the same Plex account.

Fire TV, Android TV / Google TV, Apple TV & Smart TVs

TV apps use the same sidebar — you just drive it with the remote.

  1. Open the sidebar

    Press Left on the remote until the sidebar slides out.

  2. Open the item's menu

    Highlight a library and select the ⋮ next to it (or choose Edit at the top of the sidebar).

  3. Pin or unpin

    Choose Pin / Unpin. Libraries that aren't pinned are under More +.

  4. Reorder

    Choose Reorder, move the library with Up/Down, then press Select to drop it in place.

Illustration · Steps 2–4
🏠 Home
🎬 sTV · Movies ⋮
📺 sTV · TV Shows
⭐ Watchlist
＋ More
Unpin
Reorder
Go to library
Highlight the library → ⋮ → Reorder → Up/Down → Select.
Heads up: pins on TV apps are saved per device. If you reinstall Plex, you'll need to pin them again.

Plex in a web browser

At app.plex.tv on a computer.

  1. Hover over a library in the sidebar

    A ⋮ appears to the right of its name. Click it.

  2. Choose Unpin or Reorder

    Unpin hides a library from the sidebar and Home. Reorder lets you move things around.

  3. Drag to reorder

    In Reorder mode, drag the ≡ handles to put sTV's libraries where you want them, then click the × at the top.

  4. Pin something back

    Click More › at the bottom of the sidebar, find the library under sTV, and click the pin icon next to it.

Steps 1–2
Plex Web sidebar with a library's menu open showing Unpin and Reorder
The ⋮ menu next to a library.
Step 3
Plex Web sidebar in Reorder mode with drag handles
Reorder mode — drag the ≡ handles.

Roku

Roku's remote has a ★ button that opens the options menu.

  1. Highlight the library

    Open Plex and move to the library in the sidebar.

  2. Press ★

    Press the ★ button on the remote.

  3. Pin or reorder

    Choose Pin / Unpin, or Reorder and move it with the arrow buttons, then press OK.

Tip: If the Roku menu won't let you reorder, set the order on your phone instead — it's much quicker.

Quick fix

Restart (or fully close) the Plex app

Just like rebooting a computer, fully closing Plex clears out whatever got stuck. Try this first when video buffers, the app freezes, or new shows aren't showing up. Pick your device:

Quick restart

  1. Restart the Roku

    Settings → System → Power → System restart, then choose Restart.

  2. Open Plex again

    Roku apps don't have a separate close button, so a system restart is the cleanest reset.

Still acting up? Reinstall

  1. Remove Plex

    On the Home screen, highlight Plex, press ★ and choose Remove app.

  2. Restart the Roku

    Settings → System → Power → System restart.

  3. Add Plex back

    Search → “Plex” → Add app, then sign in again.

Force-stop Plex

  1. Open app settings

    Settings → Applications → Manage Installed Applications → Plex.

  2. Force stop

    Choose Force stop, then open Plex again.

Still acting up?

  1. Clear the cache

    Same screen → Clear cache.

  2. Restart the Fire TV

    Settings → My Fire TV → Restart (or hold Select + Play/Pause for 5 seconds).

  3. Last resort

    Clear data resets Plex completely — you'll have to sign in again.

Force-stop Plex

  1. Open app settings

    Settings → Apps → See all apps → Plex.

  2. Force stop

    Choose Force stop, then reopen Plex from Home.

Still acting up?

  1. Clear the cache

    Same screen → Storage & cache → Clear cache.

  2. Restart the TV/box

    Settings → System → Restart.

  3. Last resort

    Clear storage / data resets Plex — you'll need to sign in again.

Close Plex

  1. Open the app switcher

    Double-press the TV / Home button on the remote.

  2. Swipe Plex away

    Move to Plex and swipe up on the touchpad. Reopen it from Home.

Still acting up?

  1. Restart the Apple TV

    Settings → System → Restart.

  2. Reinstall

    Press and hold Plex on the Home screen → Delete App, then reinstall it from the App Store and sign in.

Close Plex

  1. Force-close

    Press and hold the Back / Return button until you're back at the TV's Home screen.

  2. Reopen

    Launch Plex again from the Apps row.

Still acting up?

  1. Cold restart the TV

    With the TV on, hold the Power button on the remote until the TV turns off and back on.

  2. Reinstall

    Delete Plex from Apps settings and reinstall it from the Samsung app store.

Close Plex

  1. Leave the app

    Press Home and open another app or input. On newer TVs, open the recent-apps view and close Plex there.

  2. Wait and reopen

    Give it about 10 seconds, then launch Plex again.

Still acting up?

  1. Power-cycle the TV

    Turn the TV off, unplug it for 30 seconds, plug it back in.

  2. Reinstall

    Remove Plex and reinstall it from the LG Content Store / Apps.

iPhone & iPad

  1. Open the app switcher

    Swipe up from the bottom of the screen and pause in the middle.

  2. Swipe Plex up and away

    Then reopen it from the Home screen.

Android

  1. Force stop

    Press and hold the Plex icon → App info → Force stop.

  2. Clear cache if needed

    Storage → Clear cache, then reopen Plex.

Troubleshooting

Something not working?

Tap a problem to see what to try.

Video keeps buffering or stuttering

Try these in order. The first ones give the best picture and are easiest on my server.

  1. Use Original quality. In the player's quality menu, pick Original (or Maximum). This plays the file exactly as it is, with no extra work for the server. To make it the default, set Internet Streaming / Remote Quality to Original/Maximum in the app's settings (in a browser: profile picture → Account Settings → Quality).
  2. Give it a better connection. Plug the TV or streaming box into Ethernet, or move it closer to your router. A quick test at fast.com helps: about 25 Mbps or more handles HD, 50 Mbps or more for 4K.
  3. Restart the Plex app and the device.
  4. Last resort: lower the quality. On a slow connection (hotel Wi-Fi, phone data), picking 8 Mbps or 4 Mbps will stop the pausing, but it makes my server convert the video while you watch. Switch back to Original when you're on a good connection.
Plex Web Quality settings showing Internet Streaming video quality set to Maximum

Plex Web → Quality. Maximum is what you want — it plays the original file.

sTV says “unavailable” or my libraries disappeared
  • Make sure you're signed in to the same Plex account I shared sTV with — check the profile picture in the top corner.
  • Check the sidebar's More section — the libraries may just be unpinned (see Pin & reorder).
  • Sign out of Plex on that device and sign back in.
  • If it's unavailable on every device, the server may be down for maintenance — let me know.
Plex is asking me to pay or buy a Remote Watch Pass
Don't buy anything. Send me a message with what device you're on and a photo of the message — it's something I can fix on my end.
A new movie or episode isn't showing up
New additions can take a little while to appear. Pull down to refresh on a phone, press Ctrl/⌘ + R in a browser, or restart the app on a TV. Still missing after a few hours? Let me know.
Where's the music?
The Plex app is for movies and TV. For music, install Plexamp (iPhone, Android, desktop) and sign in with the same Plex account.
Still stuck? Do a fresh start
  1. Fully close Plex and reopen it (how).
  2. Sign out of Plex on the device and sign back in.
  3. Restart the TV, streaming stick or phone.
  4. Unplug your router for 30 seconds and plug it back in.
  5. If you use a VPN, turn it off and try again.

Support

Need a hand?

Send me a message and I'll get back to you. The more you tell me, the faster I can fix it.

  • Goes straight to me — no account needed
  • Tell me which device you're using
  • Attach a photo or screenshot of any error
✓

Message sent

Thanks! I'll get back to you soon.