🛡️ Manage Plex Privacy Settings

In March 2025, Plex introduced a new consent prompt:

“For Plex accounts created before March 20, 2025, we require your consent to sell your personal data as described in our Privacy Policy. You can adjust your share/sell preferences here.”

Many users may have selected "I Agree" assuming that not doing so would break Plex. That is not the case — Plex will continue to function even if you select "I Do Not Agree."

If you already agreed but prefer not to share or sell your data, you can modify your preferences at:
https://www.plex.tv/vendors-us/

🔧 Change Privacy/Consent in Plex Web

  1. Open app.plex.tv and sign in.
  2. Click your profile avatar (top‑right) → Account.
  3. In the left sidebar, select Privacy (or go to plex.tv/vendors-us).
  4. Review and adjust:
    • Share/Sell My Personal Data → set to Do Not Sell or Share if desired.
    • Personalized Ads / Tracking preferences.
    • Data Collection preferences (where available).
  5. Click Save if a save/apply button appears.
  6. Restart your Plex apps so changes propagate.

Mobile Tip

On iOS/Android, these controls usually open in your browser. If the in‑app link doesn’t load, open a mobile browser, sign in at plex.tv, and revisit the privacy page.

🔹 Pin and Reorder Libraries

Pinning and reordering libraries allows you to customize your Plex home screen so your most-used content is always easy to find. Instead of scrolling through all libraries, you can place your favorite ones at the top for quick access. This is especially useful when accessing remote libraries.

🌐 Web (Plex Web App in Browser)

  1. Sign in at app.plex.tv .
  2. Hover over Libraries in the left sidebar.
  3. Click the ⋮ More (three dots) next to a library.
  4. Select Pin to Home .
  5. Scroll to the Pinned Libraries section.
  6. Click and drag libraries to reorder.

📱 Mobile (iOS / Android)

Pinning Libraries
  1. Open the Plex app and sign in.
  2. From the Home screen, locate Libraries at the bottom of the screen. Tap and hold.
  3. Select See All Libraries .
  4. Tap the ❤️ heart icon on any libraries you would like to pin.
Reordering Libraries
  1. Open the Plex app and sign in.
  2. From the Home screen, locate Libraries at the bottom of the screen. Tap and hold.
  3. Select Reorder .
  4. Drag the ⋮⋮ at the right of each library to reorder them as desired.

🎵 Note: The Plex mobile app now supports video libraries only. For music playback, use the separate Plexamp app.

📺 Smart TVs (Roku, Apple TV, Android TV, webOS, Tizen)

Roku

  1. Open Plex and highlight a library.
  2. Press the Star (★) button.
  3. Select Pin to Home .
  4. View pins under the Pinned Libraries row.

Apple TV

  1. Navigate to a library.
  2. Press and hold Select on the remote.
  3. Choose Pin to Home .

Android TV / Google TV

  1. Highlight the desired library.
  2. Press and hold OK/Select .
  3. Choose Pin to Home .

webOS / Tizen

  1. Highlight a library.
  2. Long-press OK (if supported).
  3. Select Pin to Home , or use Web/Mobile to sync pins.

ℹ️ Reordering of pinned libraries is best done in Plex Web or Mobile.

❌ Unpin / Reset

Note: Pin order syncs per account, but device UIs may render rows differently. If order looks off, refresh or restart the app.

🔁 Sync & Refresh

  1. On Web, press Ctrl/Cmd + R to refresh.
  2. On Mobile/TV, navigate Home → pull down/press back → re‑enter to reload sections.
  3. If pins don’t appear, sign out and back in to the Plex app.

🔄 Restart or Close the Plex App

Restarting or closing the Plex app can help resolve temporary glitches, playback issues, or sync problems. Much like restarting a computer, it clears cached data and forces the app to start fresh. This is often the first troubleshooting step recommended when streams are buffering, metadata isn’t updating, or the app feels unresponsive.

Roku

Close or Remove Plex:
  1. Highlight Plex on the home screen.
  2. Press the Star (★) button.
  3. Select Close (if available) or Remove Channel .
  4. Re-add Plex from the Channel Store.
Restart System:
  1. Go to Settings > System > Power > System Restart .
  2. Follow on-screen instructions.

Google TV / Android TV

Force Close Plex:
  1. Go to Settings > Apps .
  2. Select Plex > Force Stop .
  3. Reopen Plex from Home or app list.
Restart System:
  1. Go to Settings > System > Restart .

Samsung Smart TV (Tizen OS)

  1. Long-press the Return/Exit button to force-close.
  2. Relaunch Plex from the app menu.

LG Smart TV (webOS)

Exit App:
  1. Press Home , select another app or input.
  2. Wait a few seconds.
Force Close (if needed): Reopen:

Apple TV

Close App:
  1. Double-press the TV/Home button.
  2. Swipe to Plex and swipe up to force-close.
Restart:
  1. Go to Settings > System > Restart .
  2. Confirm the reboot.

📡 Before You Restart: Quick Checks

Android TV / Google TV — Clear Cache & Data

  1. Go to Settings → Apps → See all apps → Plex.
  2. Select Force Stop, then choose Storage & cache.
  3. Tap Clear cache. If issues persist, try Clear data (you’ll need to sign in again).
  4. Reopen Plex.

Roku — Clear Channel Cache

  1. From Home, highlight Plex → press ★ and choose Remove channel.
  2. Restart Roku: Settings → System → Power → System restart.
  3. Re‑add Plex from the Channel Store and sign in.

Apple TV — Reinstall (if needed)

  1. Press and hold the app → Delete.
  2. Restart: Settings → System → Restart.
  3. Install Plex from the App Store and sign in.

Samsung (Tizen) / LG (webOS) — App Refresh

🧰 If Problems Persist

🧪 Quick Troubleshooting Checklist

  1. Verify the correct Plex account is signed in on all devices.
  2. On the server: confirm libraries are mounted/available and recent scans completed.
  3. In Plex Web → Settings → Remote Access, ensure external access is green.
  4. Try direct play vs. transcode: lower quality in the player (e.g., 4 Mbps) to test bandwidth.
  5. For music, use Plexamp for best experience (mobile app dedicated to audio).

🔧 Tips

📬 Contact Support

If you’re running into issues with setup or playback, reach out and I’ll help troubleshoot:

Tip: Include a quick description of the issue, device type (e.g., Roku, Apple TV, Android TV), and—if possible—a screenshot of any error.